At Harveys you can buy our sofas with confidence as all our sofa frames and seat springs attached to the frame are guaranteed for a period of ten years from the date of delivery against structural manufacturing defects.
This ten year structural guarantee on our sofas is in addition to Harveys comprehensive one year guarantee which covers all Harveys products against manufacturing defects for a period of one year from the date of delivery. Therefore you can be reassured that your sofa frame construction and seat springs attached to the frame are guaranteed as set out above for an additional nine years after our one year guarantee ends.
If your product fails as a result of a manufacturing defect within the periods covered by these guarantees the product will, at our discretion, be repaired or replaced. In all cases we reserve the right to inspect the product to verify any fault. A call out charge of £50 will be payable to us to inspect the product for any product covered by the ten year structural guarantee after a period of 12 months from the date of delivery. This call out charge will be refunded to you should it subsequently be found that the product is indeed covered under the terms of the ten year structural guarantee. Any repair will be free of charge of parts or labour. If a repair is not possible we reserve the right to replace your product with a product of an equivalent specification. Please note that if your product forms part of an order (for instance a two and three seated sofa) only the product that we have confirmed as having a defect within the terms of the guarantee will be repaired or replaced at our discretion.
To make a claim under these guarantees please contact the Customer Service Team:
Please be ready to quote your name, customer order number and date of purchase.
Protect your furniture with our range of specialised care kits that will help maintain the quality of your furniture for years to come.Shop care kits