One delivery cost, no matter how many things you order
Our experienced delivery team will make sure your delivery goes without a hitch. We will:
Send a text 2 days before with your delivery time
Call you 30 minutes before to let you know we’re on our way
Conduct a home access survey to determine the safest and most efficient access route
Assemble your furniture in a room of your choice* and use blankets to protect flooring
Check you are satisfied with your product before we leave
Remove and recycle all packaging
From the first sketch to the last stitch, many of our products are made to order and our team take great pride in manufacturing the best quality furniture, delivered to your door.
Here are some tips to help you with choosing furniture that fits perfectly in the space that you have available.
If you need some assistance, our advisors are always happy to help you – just give them a call on 0344 847 2626.
Ensure all widths and diagonal depths of your new furniture measure less than the dimensions of your homes entry points e.g. doorways, side gates, hallways and stairways.
If your existing furniture came in easily, compare the measurements with the model you want to replace it with.
The diagonal height should be less than the entryway you are planning to use.
Take into account objects such as banisters and turns, radiators and light fittings.
Not all furniture will arrive in its fully completed format, so if your home has limited access, then there will be some ranges that can be built in situ.
Please contact our helpful sales advisors on 0344 847 2626 to find out if your chosen product comes in sections.
Note – This serves only as a guide and doesn’t guarantee furniture will fit. Please consider all access points from our delivery truck to the room of your choice. Also please do let us know if you foresee any problems with our delivery vehicles getting down your street
All delivery times quoted at the time of order are estimated and so cannot be guaranteed.Whilst we will make every effort to deliver within the estimated delivery time, occasionally deliveries may be affected by factors beyond our control.We will deliver to the delivery address stated in the Order and confirmed by us in the Order Confirmation.Should you wish to change the delivery address from the address given in the Order and confirmed by us in the Order Confirmation then you must have notified us and have obtained our agreement in writing to any change in delivery address prior to any delivery taking place.
We will contact you where applicable to arrange delivery and to ensure that full payment has been made prior to your Order being delivered.We will offer you an initial delivery slot but if this is not acceptable we will offer you a maximum of two reasonable alternatives. We reserve the right to charge a storage charge in the event you do not reasonably accept delivery.If you are not going to accept delivery yourself, you must notify us in advance of the nominated adult who will take delivery.
Goods will be delivered to Mainland Britain and Northern Ireland only.
A delivery charge will apply on all orders. The amount is variable depending on the Order and is made clear at the point of Order, and will be contained on our Order Confirmation.Unfortunately we are not able to arrange for collection of Goods from our distribution centres on sales processed through our site.
Where you have ordered multiple Goods from us we may need to make more than one delivery to you.This is particularly the case where Goods are delivered directly from the supplier on specialist transport. Where this is necessary we will not charge you extra delivery costs for this. If you ask us to deliver the Order in instalments, we may charge you extra delivery costs.
Delivery of the Order shall be completed when we deliver the Goods to you.
We do not hold or store Goods, therefore if you fail to accept the reasonable delivery dates offered to you, then, except where this failure is caused by our failure to comply with these terms and conditions or by an event beyond our control;
We will store the Goods until delivery takes place and may charge you a reasonable sum currently £25 per week to cover expenses
Any such charges must be cleared before delivery will take place.
Clause 7.7 will not apply where the Goods are available before the delivery date detailed in the Order Confirmation or as agreed with you where you have stipulated a “not before date” on your Order, and which has been confirmed on the Order Confirmation.
It is essential that you notify us of any possible restrictions to access into your home when placing your Order so that we can perform a risk assessment.In particular you should consider vehicle access, lifts, staircases and room access. Should windows or doors need to be removed to allow access, it is your responsibility to arrange this at your own cost and at your own risk.
We recommend that you do not dispose of your existing furniture until one day prior to your confirmed delivery date.
We deliver only to the first floor of any house/apartment block, except when arranged separately within the Order and confirmed in the Order Confirmation.Any such arrangement may incur an additional charge that we shall advise to you.
You must ensure that you or a nominated adult with (if we so request in order to prevent fraudulent activity) appropriate ID (driving licence or passport) are available on the day and the point of delivery to sign for the Goods.
7.13 You must also ensure that on the day of delivery access to your preferred location of the Goods is clear and free of any obstruction.If you or a nominated adult are not available or the access is not clear and free of any obstruction, then we will not deliver your Goods. This will result in a re-delivery of your Goods and a further delivery charge will be levied.
7.14 Goods intended to be assembled by you will not be unpacked at the point of delivery.
We do not accept any responsibility for damage to your property during delivery other than damage due to our negligence when our liability is limited to the repair of that damage with no element of betterment.
Title and risk
The Goods will be your responsibility from the time of delivery.
Ownership of the Goods will only pass to you when we receive payment in full of all sums due for the Goods, including delivery charges.