FAQs

How can I pay?

Either online or via the Harveys telesales function with either visa, mastercard and maestro credit or debit cards.  You can also enjoy the benefit of one of our flexible finance options too - finance is subject to status - more information.

What do I do if I don't want to place my order online?

Call Harveys team of trained advisors standing by between 8:30am-9pm Monday, 8:30am-8pm Tuesday/Wednesday/Thursday/Friday and 8:30am-8pm at the weekend.  Harveys also have over 150 stores nationwide where you can touch and feel the product.  Find your nearest store.

Why did the delivery time change when I chose a different colour for my sofa?

Certain colours and finishes may be more readily available and therefore the estimated delivery time can change for different products, colours and finishes.  You can track your order online here.

How much is the delivery charge?

A delivery charge will apply on all orders. The amount is variable depending on the Order and is made clear at the point of Order, and will be contained on our Order Confirmation. Unfortunately we are not able to arrange for collection of Goods from our distribution centres on sales processed through our site.

Do you offer a service to protect against rips, tears and stains?

Yes, we offer Product Protection and complete peace of mind for three or five years. This allows you to choose the furniture that you really want, not the furniture you think you ought to have, knowing that it will remain beautiful for years to come. More information.

I've placed my order online, what happens next?

You will be provided a reference number when you place an order to use throughout any correspondence to help us provide an impeccable service.  You will also need this order reference number to track your order online.

How long will my new furniture take to arrive?

This will depend on the products you have ordered. Some products, for example those made to order will take longer than others. The estimated delivery time is displayed against each product and the delivery time for your complete order is normally the length of time it will take for all items to be available for one complete delivery.  You can track your order online here.

How will I know when my furniture is ready?

When your furniture is ready, you will be contacted by phone to agree a mutually convenient delivery date. You can track your order online here.

Can I delay delivery once I have placed an order?

Unfortunately we do not have the facility to store your product for any length of time therefore it is very important that you specify a `not before date` if this is relevant to you.

Will all items be delivered together?

For most orders, we will ensure that your full order is compiled so you receive one complete delivery regardless of how many pieces you order. In a few circumstances, some products are delivered on our behalf by a supplier using specialist transport, which may require an additional delivery if ordered with another piece of furniture.

The access to my home is quite tight, what should I do?

It is important that you are sure that the product can be delivered into you home and into your chosen location. The sizes of each product are shown on the website so that you can take measurements and confirm.  If you are unsure in any way, please visit your nearest store and discuss any possible restrictions so that we can perform a risk assessment with you. You should think in particular about vehicle access, lifts and tight stairs for example. If windows or doors need to be removed in order for access to be gained it is your responsibility to arrange this at your cost and risk.

Can I cancel my order?

You can cancel your order and receive a full refund if you change your mind for any reason from the time of placing your order up to the expiry of 7 working days starting the day after the date the goods are delivered. Just e-mail us to let us know – don’t forget to include your order number web-sales@harveys-furnishing.co.uk. After this date our cancellation policy depends on the type of product that you have ordered as some items are made especially for you, to your specifications. Please click here for our full cancellation and refund policy. This policy applies to online orders only.

 

How can I arrange for removal of my old furniture?

 

The British Heart foundation will collect your old furniture for free to help raise funds for the fight against heart disease – simply call 0844 334 1402* or book online at bhf.co.uk/Harveys to arrange free collection of your old furniture. Make sure you arrange the collection only once your furniture delivery date is confirmed. All donated items are sold to raise vital funds towards the fight against heart disease.

 

Please note – for quality and safety reasons, the British Heart Foundation can only collect furniture that is;

-          In a saleable condition

-          Free from wear & tear and heavy stains

-          Holds a valid fire safety label.

 

Please don’t be disappointed if the British Heart Foundation are unable to accept items for reasons of safety or quality.  Free collection on small items is at the discretion of the local BHF store whose van drivers make the final decisions on donations.

 

I cannot donate my old furniture to the British Heart Foundation as it is not re-saleable, how can I easily and cheaply get rid of it responsibly?

 

If your furniture is not suitable for re-sale by the British Heart foundation, call AnyJunk on 020 7819 9000 or go to www.anyjunk.co.uk/harveys . AnyJunk are the UK’s largest junk removal company and are our environmentally responsible disposal partners. Collections for Harvey’s customers cost £65 for one item and £25 per additional item.**

 

*Calls cost 6p per minute from a BT landline. Charges from other providers and mobiles may vary.)

**Surcharges may apply for remote regions or collections with difficult access. Registered charity in England and Wales (225971) and in Scotland (SC039426).