Delivery charge

The delivery charge is £59 for delivery within the UK Mainland and Northern Ireland on most items with a few exceptions which are noted before payment is processed.

On rare occasions where access to the property is not possible, or for deliveries outside mainland UK and Northern Ireland, additional local charges may apply, details are available on request. Please note deliveries may not be possible in more remote areas of mainland UK and you will be informed at the point of order if this is the case. We only deliver to the first floor of any house/apartment, except when arranged separately at time of order which may incur an additional charge. We regret we are unable to arrange collection of goods from stores or our distribution centres on sales processed through our website, however, collection can be arranged on orders placed in our stores.

Delivery times

When you place your order, you will be given an estimated delivery time. When your order arrives at our distribution centre, we will contact you to arrange a mutually convenient delivery date. In cases where deliveries will be made to you directly from a supplier, you will be contacted by our supplier to arrange the delivery date.

As we are unable to store products for any length of time you will be required to take the product as soon as it is available, unless your product arrives early, in which case you may choose to wait until the estimated delivery time quoted at point of order.

If you would like your order to be delivered later than the estimated lead time, please state this when prompted with the not before date option during the online order process, or by informing the salesperson if placing your order in store.

Receiving your delivery

When your furniture is delivered, we will do our best to take it to the room of your choice and place them in the desired location, provided there is reasonable access.

We will then remove the packaging so that you can inspect your new furniture. This is particularly important as you will be asked to sign for receiving the goods in perfect condition.

Note: Products that require self assembly will not be unwrapped.

Access

Please be aware that it is your responsibility to ensure there is sufficient access to deliver the product into you home and into your chosen location. You should consider vehicle access, lifts and tight stairs etc. If windows or doors need to be removed in order for access to be gained it is your responsibility to arrange this at your cost and risk. If you are unsure about access to or within your property, please visit your nearest store and discuss this with a salesperson to avoid disappointment.

Split deliveries

On some occasions, we may need to make more than one delivery to you to ensure certain products are delivered on specialist transport. Where this is necessary you will not be charged for the additional delivery.

For click here for full terms and conditions.

Returns

Amending or cancelling your order WITHIN 7 days of placing your order (online only)

We promise to give you a full refund if you change your mind for any reason within 7 days of placing your order online with us. After this date we will have in most cases a binding contract with our suppliers to supply or make your product.